Frequently asked questions
General Questions
It is easy to update your MuscleIntense account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on MuscleIntense. Manage/edit your personal data like Address, Phone no, Email, change your password, track the status of your orders, place re-orders, find details about your MuscleIntense cash and your wishlist.
Order Related questions
- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
- Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
- COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.
- Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
- Order Cancelled: The order was cancelled.
- Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
- You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
- You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
You can review the status of your orders and other related information in the ‘My Account’ section.
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
Payment Related questions
There are zero hidden charges when you make a purchase on MuscleIntense. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery(If available) to make your purchase.
There are zero hidden charges when you make a purchase on MuscleIntense. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
What is Cash on Delivery?
If you are not comfortable making an online payment on MuscleIntense, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 2,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.
Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for COD is Rd 10,000.
Rs 30 COD charges for orders under Rs 500.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
In case your order is not successful and HealthKart HK cash has been deducted from your account we would proactively initiate refund within 3 days.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@MuscleIntense.com or please give us a call with your order number for any clarification.
Why is COD not available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
Delivery Related questions
We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service – MuscleIntense Reach, or through courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
We currently ship only within India and do not ship to any international location.
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Jaipur and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website. Online tracking usually goes live within 24-48 business hours post shipping.
The duration of dispatching an order depends on the type of order you have placed. Types of order are:
In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.
JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.
For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).
Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.
Please read the product details column before placing an order.
- Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!
- Dispatch of heavy products take more than the expected time:
- Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
- Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
- The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
- The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
- Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.
- No extra charges will be taken for installation of fitness equipment.
- All the parts of equipment will be delivered by MuscleIntense.
- The installation will be done within 72 business hours of product delivery.
If the order is showing delivered but you have not received the parcel physically, then you should raise the issue/ delivery dispute to MuscleIntense C-Care within 48 business hours.
Cancellations & Modifications Related questions
“If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. One cancellation is allowed in 24 hours. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 0124- 4616444 for further support.
Get in touch with our Customer Helpline or write a email to help here.
Under your profile, go to ‘My Orders’ and click on Cancel.
Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.
Returns & Refunds Related questions
14 Day Return Policy
We offer you complete peace of mind while ordering at MuscleIntense – you can return all items within 14 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery, for that please send us pictures of the packaging and product(s) at info@MuscleIntense.in. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at info@MuscleIntense.in or call on 0124-4616444 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund through HealthKart Cash (store credit) or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “MuscleIntense.com’s 14 Day Returns Policy”
In case of any queries, please write to our customer care on info@MuscleIntense.in or call us on 0124-4616444
I need to return an item, how do I arrange for a pick-up?
You can either write us at info@MuscleIntense.in or call at 0124-4616444, 10 AM to 7 PM to initiate a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs.
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
MuscleIntense Cash – If you choose this option, the amount will be added to your MuscleIntense HK cash.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, MuscleIntense will complete the cancellation and initiate the refund, depending on your preference.
The validity period of MI cash is generally 90 days from the date of issue. Please check your MI cash email for exact date.
Health Related Information
Disclaimer:- The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with HealthKart) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
Enhancing the body’s natural defence system (immunity) plays an important role in maintaining optimum health. However, it is important to know that strong immune system may not prevent you from contracting COVID-19, but various research reports suggest that patients with good immunity levels are able to fight the COVID-19 infection better.
Recommendations provided by our Nutritionist may help in improving your immunity. These recommendations must not be considered as medical advice for prevention and/or treatment of COVID-19. Adherence to these recommendations will not ensure successful prevention and/or treatment of COVID-19. Furthermore, these recommendations must not be interpreted as setting a standard of care or be deemed inclusive of all proper methods of care nor exclusive of other methods of care for prevention and/or treatment of COVID-19.
If you are COVID-19 patient or have COVID-19 related symptoms, you must consult a doctor for proper medical advice.
Bright Lifecare Private Limited does not assume any responsibility for any injury or damage to any person arising out of or related to any use of recommendations given by our Nutritionist or for any error or omissions.